Retrieving data from a server

ABSTRACT

A system includes a server and a controller embedded in a device. Both the server and the embedded controller are capable of communicating over a computer network. The embedded controller sends a command to the server over the computer network that identifies an instance of the device. In response, the server identifies the instance of the device based on the command, retrieves data that is specific to the instance of the device, and sends the data to the embedded controller over the computer network.

CROSS-REFERENCE TO RELATED APPLICATION

This application is a continuation of U.S. patent application Ser. No.10/124,181, filed Apr. 17, 2002, now U.S. Pat. No. 8,108,543 which is acontinuation-in-part of U.S. patent application Ser. No. 09/667,737,filed on Sep. 22, 2000 (now U.S. Pat. No. 7,185,014). U.S. patentapplication Ser. No. 10/124,181 and U.S. Pat. No. 7,185,014 are herebyincorporated by reference into this patent application as if set forthherein in full.

BACKGROUND

This invention relates to a controller embedded in a device (an“embedded controller”) that retrieves data from a remote server for aspecific instance of the device.

A device may contain an embedded controller, such as a microprocessor,to monitor and control its operation. Any type of device may have anembedded controller, including, but not limited to, home appliances,such as washing machines, dishwashers, and televisions, andmanufacturing equipment, such as robotics, conveyors and motors.

Embedded controllers, also referred to as “embedded devices”, are oftenconnected to an internal network, such as a local area network (LAN),with an interface to the Internet. Other devices on the internal networkmay communicate with the embedded controllers over the internal network.However, the embedded controllers are not generally addressable from theInternet.

SUMMARY

In general, in one aspect, the invention is directed to a controllerembedded in a device for retrieving data from a server. The controllersends a command to the server that identifies an instance of the deviceand receives, from the server and in response to the command, data thatis specific to the instance of the device. The data identifiesadditional data to retrieve for the device.

This aspect of the invention may include one or more of the following.The command may include an operational parameter for the device and thedata may include an updated value for the operational parameter. Thecommand may include plural operational parameters for the device and thedata may include updated values that differ from current values of theoperational parameters.

The data may include a list of operational parameters. In this case, theembedded controller sends a second command to the server, which includesoperational parameters from the list, and receives, from the server andin response to the second command, updated values of one or more of theoperational parameters included in the second command. The data mayinclude a list of operations to be performed by the controller. In thiscase, the embedded controller parses the operations from the list andperforms the operations from the list.

The data may include a configuration file for the device. The commandidentifies the instance of the device by a device type and/or one ormore of a serial number and a universal unique identifier. The embeddedcontroller sends the command to the server periodically. The server runsthe Hypertext Transfer Protocol and the command contains ExtensibleMarkup Language code. The device receives the data via the HypertextTransfer Protocol.

The command may include a first operational parameter for the device andthe data may include a second operational parameter that is unrelated tothe first operational parameter. The data may include a uniform resourcelocator. The uniform resource locator is used to obtain additional datathat relates to the device. The data may include an indication thatadditional data for the device is present at the server. A secondcommand is sent to the server to retrieve the additional data. Theserver retrieves the additional data in response to the second command.Parameters in the command determine a content of the data. The data maybe encrypted when the data is received and then decrypted. The data maycontain a digital signature when the data is received, which is thenauthenticated. The data may include a list of operations to be performedby the controller. The list of operations includes Simple Object AccessProtocol calls that are scripted using Extensible Markup Language.

In general, in another aspect, the invention is directed to a server forsending data over a network to a controller embedded in a device. Theserver receives a command from the embedded controller, identifies aninstance of the device from information in the command, retrieves datathat is specific to the instance of the device, and sends the data tothe embedded controller. The data identifies additional data for theembedded controller to retrieve.

This aspect of the invention may include one or more of the followingfeatures. The command may include a device type and/or one or more of aserial number and a universal unique identifier. The instance of thedevice may be identified based on the device type and/or one or more ofthe serial number and the universal unique identifier. The server mayparse the device type and one or more of the serial number and universalunique identifier from the command prior to identifying the instance ofthe device.

The command may include an operational parameter for the device. Thedata may include an updated value of the operational parameter. The datamay include a list of operational parameters for the device. The serverreceives a second command from the embedded controller, which includesan operational parameter from the list of operational parameters,obtains an updated value of the operational parameter, and sends theupdated value of the operational parameter to the embedded controller.

The data may include a list of operations to be performed by theembedded controller. The data may include a configuration file for thedevice. The server may receive the data specific to the instance of thedevice and store the data in memory, from which it is retrieved. Thedata specific to the instance of the device may be received via a Webpage generated by the server. The server may run the Hypertext TransferProtocol and the command may contain Extensible Markup Language code.The data may be stored in a queue and retrieved from the queue.

In general, in another aspect, the invention is directed to a systemthat includes a controller embedded in a device that is capable ofcommunicating over a computer network, and a server that is capable ofcommunicating over the computer network. The embedded controller sends acommand to the server over the computer network that identifies aninstance of the device and, in response, the server (i) identifies theinstance of the device based on the command, (ii) retrieves data that isspecific to the instance of the device, and (iii) sends the data to theembedded controller over the computer network. The data identifiesadditional data for the embedded controller to retrieve.

This aspect of the invention may include one or more of the followingfeatures. The embedded controller is not remotely-addressable from thecomputer network. The computer network is the Internet. The server runsthe Hypertext Transfer Protocol and the command may contain ExtensibleMarkup Language code.

Other features and advantages of the invention will become apparent fromthe following description, including the claims and drawings.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a block diagram of a network containing a server and a devicehaving an embedded controller;

FIG. 2 is a flowchart showing a process by which the embedded controllerretrieves data for the device from the server; and

FIG. 3 is a flowchart showing an alternative process by which theembedded controller retrieves data for the device from the server.

DESCRIPTION

FIG. 1 shows a network 10. Network 10 includes a device 11 containing anembedded controller 17. Device 11 is any type of apparatus or systemhaving functions that are monitored and controlled by embeddedcontroller 17.

Device 11 is connected to an internal network 12, such as a LAN. Arouter or modem 14 couples internal network 12 to an external network15, such as the Internet/World Wide Web (Web). External network 15 runsTCP/IP (Transmission Control Protocol/Internet Protocol) or some othersuitable protocol. Network connections are via Ethernet, telephone line,wireless, or other transmission media.

External network 15 contains a server 19, which is a computer or anyother processing device. Server 19 communicates with embedded controller17 over external network 15 and internal network 12. Embedded controller17 has a local IP (Internet Protocol) address that can be resolvedwithin internal network 12. However, this local IP address may not berecognizable by devices on external network 15, such as server 19. Assuch, server 19 may not be able to directly address device 11.

Embedded Controller

Embedded controller 17 runs software 20, which includes web clientapplication 21 and operating software 22. Web client application 21includes a TCP/IP protocol stack that allows embedded controller 17 tocommunicate over external network 15. Device operating software 22provides an interface between Web client application 21 and a database24. Through device operating software 22, embedded controller 17retrieves data stored in database 24 and stores data in database 24.

Database 24 is stored in a memory 25 on device 11 or internal toembedded controller 17. Database 24 stores data, including operationalparameters, configuration files, and identification information fordevice 11.

The operational parameters constitute settings and/or controlinstructions for the device 11, which are implemented by embeddedcontroller 17. The types of operational parameters that are stored indatabase 24 depend on the nature of device 11. For example, if device 11is a heating/cooling system, the operational parameters may includetemperature levels, humidity levels, airflow controls, vent/ductopen/close controls, and fan motor speed settings. A configuration fileis a file that contains a set of one or more operational parameters foran instance of device 11.

What is meant by “instance” is the specific identity of device 11 asdistinguished from other identical devices. The identificationinformation stored in database 24 identifies the instance of device 11.This identification information includes, but is not limited to, dataidentifying the type of the device, a common (or “friendly”) name forthe device, the manufacturer of the device, the model name of thedevice, the model number of the device, the serial number of the device,and a universal unique identifier (UUID) for the device.

The device type specifies a uniform resource locator (URL) for thedevice, which includes the name of the device. This informationidentifies a Web site that is associated with, and generated by, server19 for the device. For example, a device type might be:www.SonyVideo.com/television/Wega/XBR400for a Sony® Wega® XBR400® television that includes an embeddedcontroller. The common name of the device is how the device is known inthe vernacular, e.g., “television”. The manufacturer identifies themanufacturer of the device, e.g., Sony®. The model name identifies theparticular model of the device, e.g., Wega®. The model number identifiesthe model number of the device, e.g., XBR400®. The serial numberidentifies the serial number of a particular instance of the device,e.g., 53266D. The UUID is a universal identifier for the instance of thedevice, e.g., 4A89EA70-73B4-11d4-80DF-0050DAB7BAC5. Of the data shownabove, only the serial number and the UUID are unique to the instance ofdevice 11.Server

Server 19 is a computer that runs HTTP (Hypertext Transfer Protocol).Server 19 includes a controller 27, such as a microprocessor, forexecuting software to perform the functions described below. To avoidconfusion in terminology, the following reads as though those functionsare performed by server 19, even though software in controller 27 ofserver 19 performs the functions.

Server 19 executes Web server software 29 to communicate over externalnetwork 15. Web server software 29 also hosts a Web page associated withdevice 11. The Web page (not shown) is displayed on computer 13 of auser, such as the owner of device 11, who may input updated operationalparameters for the device. These input updated operational parametersare transmitted to Web server software 29 over external network 15. Webserver software 29 stores the updated parameters in database 30.

Web server software 29 stores and retrieves data in database 30 usingapplication logic 32. Application logic 32 is software for accessingdatabase 30 using the CGI (Common Gateway Interface) protocol. CGI is awell-known protocol for accessing a database. The operational parameterscan be stored in database 30 individually or as part of a configurationfile for an instance of device 11.

Database 30 is stored in a memory 31, which is inside of, or externalto, server 19. Database 30 stores data associated with device 11,including the operational parameters noted above. Other data that may bestored for device 11 is described below.

The Data Transfer Process

Embedded controller 17 executes software 20 to retrieve data, such asoperational parameters, from remote server 19. Server 19 executessoftware 34 to send the data to embedded controller 17. FIG. 2 showsthese processes in detail. The left half of FIG. 2, titled “EmbeddedController” shows process 40 performed by embedded controller 17, andthe right half of FIG. 2, titled, “Server”, shows process 41 performedby server 19.

Process 40 generates and sends (201) a command to server 19. Thecommand, or a modified version thereof, is sent by embedded controller17 to server 19 periodically. It is through this command that embeddedcontroller 17 polls server 19 to determine if there are any new/updatedoperational parameters for device 11.

The command includes data identifying device 11. The data identifies thespecific instance of device 11 and includes a device type field and oneor both of a device serial number field and a device QUID. The commandmay also include the common name field, the manufacturer name field, themodel name field, and the model number field, as set forth above.

The command may be either an HTTP GET command or an HTTP post command.The data included in those commands is similar, with the differencebeing that the HTTP GET command retrieves a document, such as aconfiguration file, that contains operational parameters and the HTTPPOST command retrieves individual operational parameters. An example ofan HTTP GET command is shown in Appendix A and an example of an HTTPPOST command is shown in Appendix B.

The HTTP POST and GET commands shown in Appendices A and B contain XML(eXtensible Markup Language) commands. XML is a self-describing computerlanguage in the sense that fields in the XML code identify variables andtheir values in the XML code. For example, as shown in the Appendices,the “manufacturer” field identifies a manufacturer, e.g., Sony®, and isdelineated by “<manufacturer>” to indicate the start of the field and“</manufacturer>” to indicate the end of the field. XML is used becauseit can be generated, parsed and read relatively easily by server 19 andembedded controller 17.

As noted, the GET command is used to retrieve a document from server 19.The document to be retrieved corresponds to the fields in the GETcommand, in particular to the device type, serial number and/or UUIDfields. By contrast, the POST command is used to retrieve individualoperational parameters. The operational parameters that are to beretrieved are listed in the POST command itself. Changing theseparameters changes the information the server provides to the embeddedcontroller. By way of example, as shown in Appendix B, the operationalparameters include airflow, humidity, motor and vent values for thefictitious “widget” device. The current values of these parameters arespecified in the POST command shown in Appendix B as follows:

<parameters>  <Airflow xsd:type=”integer”>378</Airflow>  <Humidityxsd:type=”double”>46.7</Humidity>  <Motorxsd:type=”integer”>1500</Motor>  <Vent xsd:type=”integer”>4</Vent></parameters>The updated values of these parameters are returned by server 19 toembedded controller 17 in a reply POST command. The updated values ofthese parameters are specified in the POST command shown in Appendix Bas follows:

<parameters>  <Motor xsd:type=”integer”>1250</ Motor >  <Ventxsd:type=”integer”>2</Vent> </parameters>

As shown, both the POST and GET commands include the URL of the devicein the device type field. As described below, this directs server 19 toa Web site associated with device 11 and, thereafter, in the case of aGET Command, to retrieve a specific Web page that is generated for thedevice by server 19 or any other device in communication with network15. It is noted that, since the POST command retrieves parameters, not adocument like the GET command, the POST command need not include a URLof the device.

Referring back to FIG. 2, process 41 (in server 19) receives (202) thecommand from embedded controller 17. Process 41 identifies the commandas either a POST or GET command based on a header, such as “POST/CONTROLHTTP/1.1” (see the headers in Appendices A and B), in the command.Process 41 uses an XML parser to parse (203) the various identifyingfields, such as device type, serial number, and UUID, from the command.

Process 41 identifies (204) the instance of device 11 based on theinformation parsed from the command. That is, process 41 uses the devicetype, serial number, and UUID field information to identify theinstance.

If The Command is a POST Command

The remaining identification information from the command is used tonarrow the search through database 30 down to data for the specificinstance of device 11. The device serial number and/or UUID are used toretrieve operational parameters specific to device 11.

Once the appropriate data has been identified (204), process 41retrieves (205) that data using application logic 32. Process 41compares the values of the operational parameters to those included inthe POST command. If the values are the same, process 41 returns anindication that there are no new/updated values for device 11. If thevalues of the operational parameters are different, process 41 adds theappropriate updated value fields to the POST command and sends (206) thePOST command, with the updated operational parameters, back to embeddedcontroller 17. Thus, only those operational parameters that differ fromtheir original values are returned to embedded controller 17 in the POSTcommand.

If the Command is a GET Command

As was the case above with the POST command, the remainingidentification information from the command is used to narrow the searchthrough database 30 down to data for the specific instance of device 11.In particular, the device serial number and/or UUID are used to retrieve(205) a configuration file that is specific to device 11. Process 41sends (206) the configuration file to embedded controller 17. Theconfiguration file may be a Web page identified by the URL in the devicetype field. This Web page is generated by server 19 using parametersstored in database 30 and then sent to device 11. It is noted that thecomplete Web page itself need not be stored. Alternatively, the GETcommand may retrieve separate configuration files and Web pages.

Process 40 in embedded controller 17 receives (207) the data(operational parameters or configuration file) from server 19 inresponse to sending (201) the command. Process 40 uses the data toupdate/reset device 11. For example, if device 11 is a heating system, anew operational parameter may be a new temperature setting for itsthermostat. In this example, embedded controller 17 sets the newtemperature accordingly. If the device is a television, a newoperational parameter may indicate that certain pay television stationsare now available. In this case, embedded controller 17 performs anyappropriate decoding/descrambling functions on the television signal.

For both the POST and GET commands, the reply from server 19 to embeddedcontroller 17 may contain a URL. The URL directs embedded controller 17to a Web site that contains additional information, e.g., operationalparameters and the like, for device 11. Embedded controller 17 may thenretrieve any necessary information from that Web site. Additionally, thereply may contain an indication that server 19 contains additional datafor embedded controller 17 to retrieve. In this case, embeddedcontroller issues a new POST or GET command, whichever is appropriatebased on the additional data identified in the reply, and processes40,41 described herein are repeated to retrieve the additional data fromserver 17. The initial command and/or reply may be encrypted by server11 and decrypted by embedded controller 17. Any of a number ofcommercially-available encryption technologies may be used. Server 17may also incorporate a digital signature into the reply. Embeddedcontroller 17 authenticates the digital signature when it receives thereply, thereby authenticating the reply.

Process 41 may also add value fields to the POST or GET command that areunrelated to the fields originally included in the POST or GET commandsoutput by controller 17. For example, if the data retrieved (205) byprocess 41 includes additional parameters that require updating and thatwere not included in an original POST command, process 41 adds thenecessary fields and parameters to the POST command that it returns toembedded controller 17. In this regard, server 11 may store data to bedelivered to controller 17 in a queue. When controller 17 next contactsserver 11, the data from the queue may be transferred to controller 17,regardless of whether the data corresponds to data in the originalcommand.

Alternative Embodiment

FIG. 3 shows alternative embodiments of processes 40,41. In processes40,41, the GET and POST commands request the same parameters each timethe commands are issued. The parameters requested are “hard-coded” inthe software that implements process 40. This embodiment provides a wayto change the parameters that are requested without altering thesoftware that generates the request/command.

Referring to FIG. 3, process 45 in embedded controller 17 begins bysending (301) a command to server 19. The command, in this case, is anHTTP GET command, since it is requesting a document, not individualoperational parameters. The document is an XML document that contains alist of operational parameters to be updated. Using this document,embedded controller 17 can change the operational parameters that itperiodically updates.

Process 46 in server 19 receives (302) the command from embeddedcontroller 17, parses (303) the command using an XML parser to obtainthe information specific to the instance of device 11, and identifies(304) the appropriate document based on this information. As before, theinformation that identifies the instance of device 11 includes, amongother things, the device type, its serial number, and its UUID. Process46 retrieves (305) the document containing the list of operationalparameters to be updated, and sends (306) the document back to embeddedcontroller 17.

Process 45 in embedded controller 17 receives (307) the document fromserver 19, parses (308) the operational parameters to be updated fromthe document, and formulates (309) a POST command to send to server 19.The command is formulated using a command template (not shown), intowhich process 45 inserts the operational parameters parsed from thedocument. Process 45 sends this second command to the server. At thispoint, processes 45 and 46 operate (310) in the same manner as processes40 and 41, respectively, when used with a POST command. Accordingly, thedetails of processes 40,41 are not repeated here.

This alternative embodiment may be generalized further. For example,rather than simply retrieving a list of operational parameters, embeddedcontroller 17 may retrieve, from server 19, a list of operations that itis to perform. For example, that list may contain operational parametersto be updated, times at which the updates are to occur, a schedule ofdiagnostic tests, and the like. Any operation that may be performed byembedded controller 17 may be included on the list.

The operations in the list may be Simple Object Access Protocol (SOAP)calls that are scripted using XML. Briefly, SOAP is a recognizedstandard for performing remote procedure calls. Scripting of SOAP callsusing XML is described in U.S. patent application Ser. No. 10/123960,filed concurrently herewith and entitled “XML Scripting of SOAPCommands”, the contents of which are hereby incorporated by referenceinto this application as if set forth herein in full.

The process for retrieving the list of operations is identical toprocesses 45 and 46, save for the contents of the list itself. Theactions that embedded controller takes once it has the list (i.e., 310)depend on the contents of the list. For example, the list might specifythat parameters are to be updated every hour and may also contain a listof the parameters to be updated. The list may contain XML commands,which can be parsed by embedded controller 17. Thus, embedded controller17 reads the commands in the list and performs the appropriateoperations with respect to device 11.

Architecture

Processes 40,41 and 45,46 are not limited to use with thehardware/software configuration of FIG. 1; they may find applicabilityin any computing or processing environment. Processes 40,41 and 45,46may be implemented in hardware (e.g., an ASIC {Application-SpecificIntegrated Circuit} and/or an FPGA {Field Programmable Gate Array}),software, or a combination of hardware and software.

Processes 40,41 and 45,46 may be implemented using one or more computerprograms executing on programmable computers that each includes aprocessor, a storage medium readable by the processor (includingvolatile and non-volatile memory and/or storage elements), at least oneinput device, and one or more output devices.

Each such program may be implemented in a high level procedural orobject-oriented programming language to communicate with a computersystem. Also, the programs can be implemented in assembly or machinelanguage. The language may be a compiled or an interpreted language.

Each computer program may be stored on a storage medium or device (e.g.,CD-ROM, hard disk, or magnetic diskette) that is readable by a generalor special purpose programmable computer for configuring and operatingthe computer when the storage medium or device is read by the computerto perform processes 40,41 and 45,46.

Processes 40,41 and 45,46 may also be implemented as a computer-readablestorage medium, configured with a computer program, where, uponexecution, instructions in the computer program cause the computer tooperate in accordance with processes 40,41 and 45,46.

The invention is not limited to use with the protocols and standardsdescribed above. For example, Web server 19 may use Java Servlets, ASP(Active Server Pages), and/or ISAPI (Internet Server ApplicationProgramming Interface) to communicate with application logic 32, insteadof, or in addition to, CGI. The commands sent by embedded controller 17and/or server 19 (e.g., in 201, 301, 310) are not limited to HTTP GETand POST commands. Any commands and/or requests for requesting andreceiving data may be used.

The data transferred to embedded controller 17 by server 19 is notlimited to operational parameters or configuration files. The data mayinclude, for example, a schedule of actions to be performed by device 11that is based on information pertaining the owner of the device. Forexample, owner preferences may be stored in database 30. Theinstance-specific data may be used by server 19 to correlate the ownerof the device to the appropriate preferences. These preferences then maybe transmitted back to device 11 to control the operation thereof.

The original parameters sent by embedded controller 17 to server 19 maybe used by server 19 to calculate new, updated parameters based on datastored in database 30. Thus, the invention is not limited to simplyretrieving updated data, but may also include calculating new data basedon currently-available data.

The documents and commands described above are not limited to XMLformat. Any computer language may be used for the commands. Thedocuments may be in any format, for example, HTML (Hypertext MarkupLanguage) documents may be used. In addition, the invention is notlimited to use with the Web, Web servers, and the like. The servers andembedded controllers described herein may be the same type ofgeneral-purpose computer appropriately programmed, or different devices.

Other embodiments not described herein are also within the scope of thefollowing claims.

What is claimed is:
 1. A method performed by a controller that monitorsand/or controls an apparatus, the method comprising: sending a commandto a server requesting a document, the document containing operationalparameters to be updated and times at which updates are to occur;receiving the document from the server; obtaining one or moreoperational parameters for the apparatus to be updated using thedocument, the one or more operational parameters being from thedocument; polling the server by sending a message to the server, themessage containing information that distinguishes the apparatus fromother identical apparatuses, the message comprising a hypertext transferprotocol (HTTP) message and the one or more operational parameters forthe apparatus; receiving, in a reply from the server and in response tothe message, data that is specific to the apparatus, the data comprisingone or more updated values for the one or more operational parameters,the one or more updated values having been determined by the serverusing the one or more operational parameters sent to the server; andusing the data to affect at least one of: a configuration of theapparatus, or an operation of the apparatus; wherein the controller ison an internal network and the server is on an external network, andwherein the controller has a local address that is not recognizable fromthe external network.
 2. The method of claim 1, wherein the datacomprises updated values that differ from previous values of theoperational parameters.
 3. The method of claim 1, further comprisingreceiving, in a reply from the server and in response to the message, aschedule of actions, wherein the schedule of actions comprisesoperations to be performed by the controller; and wherein using the datafurther comprises: parsing operations from the schedule; and performingthe operations to affect at least one of the configuration of theapparatus or the operation of the apparatus.
 4. The method of claim 1,wherein the message identifies the apparatus by a type and/or one ormore of a serial number and a universal unique identifier.
 5. The methodof claim 1, wherein the HTTP command contains Extensible Markup Languagecode.
 6. A method performed by a server for sending data to a controllerthat monitors and/or controls an apparatus, the method comprising:receiving a command from the controller requesting a document; sendingthe document to the controller, the document containing operationalparameters to be updated and times at which the updates are to occur;receiving a message from the controller, the message comprising ahypertext transfer protocol (HTTP) message and one or more operationalparameters from the document for the apparatus; identifying theapparatus from information in the message, the informationdistinguishing the apparatus from other apparatuses; determining datathat is specific to the apparatus, the data comprising one or moreupdated values of the one or more operational parameters that aredetermined by the server using the one or more operational parametersreceived from the controller; and sending the data from the server tothe controller in a reply to the message, the data for affecting atleast one of: a configuration of the apparatus, or an operation of theapparatus; wherein the controller is on an internal network and theserver is on an external network, and wherein the controller has a localaddress that is not recognizable from the external network.
 7. Themethod of claim 6, wherein: the information in the message comprises atype and/or one or more of a serial number and a universal uniqueidentifier; and the apparatus is identified based on the type and/or oneor more of the serial number and the universal unique identifier.
 8. Themethod of claim 7, further comprising: parsing the type and one or moreof the serial number and universal unique identifier from the messageprior to identifying the apparatus.
 9. The method of claim 6, whereinthe updated values of the operational parameters differ from previousvalues of the operational parameters.
 10. The method of claim 6, whereinthe reply comprises a schedule of actions that comprises operations tobe performed by the controller.
 11. The method of claim 6, furthercomprising: receiving the data specific to the apparatus from a Website; and storing the data in memory; wherein the data is retrieved fromthe memory.
 12. A non-transitory machine-readable medium storinginstructions that are executable by a controller to monitor and/orcontrol an apparatus, the instructions being executable to performoperations comprising: sending a command to a server requesting adocument, the document containing operational parameters to be updatedand times at which updates are to occur; receiving the document from theserver; obtaining one or more operational parameters for the apparatusto be updated using the document, the one or more operational parametersbeing from the document; polling the server by sending a message to theserver, the message containing information that distinguishes theapparatus from other identical apparatuses, the message comprising ahypertext transfer protocol (HTTP) message and the one or moreoperational parameters for the apparatus; receiving, in a reply from theserver and in response to the message, data that is specific to theapparatus, the data comprising one or more updated values for the one ormore operational parameters, the one or more updated values having beendetermined by the server using the one or more operational parameterssent to the server; and using the data to affect at least one of: aconfiguration of the apparatus, or an operation of the apparatus;wherein the controller is on an internal network and the server is on anexternal network, and wherein the controller has a local address that isnot recognizable from the external network.
 13. The non-transitorymachine-readable medium of claim 12, wherein the data comprises updatedvalues that differ from previous values of the operational parameters.14. The non-transitory machine-readable medium of claim 12, wherein theoperations comprise receiving, in a reply from the server and inresponse to the message, a schedule of actions, wherein the schedule ofactions comprises operations to be performed by the controller; andwherein using the data further comprises: parsing operations from theschedule; and performing the operations to affect at least one of theconfiguration of the apparatus or the operation of the apparatus. 15.The non-transitory machine-readable medium of claim 12, wherein themessage identifies the apparatus by a type and/or one or more of aserial number and a universal unique identifier.
 16. The non-transitorymachine-readable medium of claim 12, wherein the HTTP command containsExtensible Markup Language code.
 17. A non-transitory machine-readablemedium storing instructions that are executable by a server to send datato a controller to monitor and/or control an apparatus, the instructionsbeing executable to perform operations comprising: receiving a commandfrom the controller requesting a document; sending the document to thecontroller, the document containing operational parameters to be updatedand times at which the updates are to occur; receiving a message fromthe controller, the message comprising a hypertext transfer protocol(HTTP) message and one or more operational parameters from the documentfor the apparatus; identifying the apparatus from information in themessage, the information distinguishing the apparatus from otherapparatuses; determining data that is specific to the apparatus, thedata comprising one or more updated values of the one or moreoperational parameters that are determined by the server using the oneor more operational parameters received from the controller; and sendingthe data from the server to the controller in a reply to the message,the data for affecting at least one of: a configuration of theapparatus, or an operation of the apparatus; wherein the controller ison an internal network and the server is on an external network, andwherein the controller has a local address that is not recognizable fromthe external network.
 18. The non-transitory machine-readable medium ofclaim 17, wherein: the information in the message comprises a typeand/or one or more of a serial number and a universal unique identifier;and the apparatus is identified based on the type and/or one or more ofthe serial number and the universal unique identifier.
 19. Thenon-transitory machine-readable medium of claim 18, further comprising:parsing the type and one or more of the serial number and universalunique identifier from the message prior to identifying the apparatus.20. The non-transitory machine-readable medium of claim 17, wherein theupdated values of the operational parameters that differ from previousvalues of the operational parameters.
 21. The non-transitorymachine-readable medium of claim 17, wherein the reply comprises aschedule of actions that comprises operations to be performed by thecontroller.
 22. The non-transitory machine-readable medium of claim 17,further comprising: receiving the data specific to the apparatus from aWeb site; and storing the data in memory; wherein the data is retrievedfrom the memory.
 23. An apparatus comprising: memory to storeinstructions that are executable; and a controller to monitor and/orcontrol the apparatus, the controller for executing the instructions toperform operations comprising: sending a command to a server requestinga document, the document containing operational parameters to be updatedand times at which updates are to occur; receiving the document from theserver; obtaining one or more operational parameters for the apparatusto be updated using the document, the one or more operational parametersbeing from the document; polling the server by sending a message to theserver, the message containing information that distinguishes theapparatus from other identical apparatuses, the message comprising ahypertext transfer protocol (HTTP) message and the one or moreoperational parameters for the apparatus; receiving, in a reply from theserver and in response to the message, data that is specific to theapparatus, the data comprising one or more updated values for the one ormore operational parameters, the one or more updated values having beendetermined by the server using the one or more operational parameterssent to the server; and using the data to affect at least one of: aconfiguration of the apparatus, or an operation of the apparatus;wherein the controller is on an internal network and the server is on anexternal network, and wherein the controller has a local address that isnot recognizable from the external network.
 24. A server comprising:memory storing instructions that are executable; and a processing deviceto execute the instructions to send data to a controller to monitorand/or control an apparatus, the instructions being executable toperform operations comprising: receiving a command from the controllerrequesting a document; sending the document to the controller, thedocument containing operational parameters to be updated and times atwhich the updates are to occur; receiving a message from the controller,the message comprising a hypertext transfer protocol (HTTP) message andone or more operational parameters from the document for the apparatus;identifying the apparatus from information in the message, theinformation distinguishing the apparatus from other apparatuses;determining data that is specific to the apparatus, the data comprisingone or more updated values of the one or more operational parametersthat are determined by the server using the one or more operationalparameters received from the controller; and sending the data from theserver to the controller in a reply to the message, the data foraffecting at least one of: a configuration of the apparatus, or anoperation of the apparatus; wherein the controller is on an internalnetwork and the server is on an external network, and wherein thecontroller has a local address that is not recognizable from theexternal network.
 25. The method of claim 6, wherein the operationscomprise: receiving the data specific to the apparatus from a Web site;and storing the data in memory; wherein the data is retrieved from thememory.
 26. The apparatus of claim 23, wherein the data comprisesupdated values that differ from previous values of the operationalparameters.
 27. The apparatus of claim 23, wherein the operationscomprise receiving, in a reply from the server and in response to themessage, a schedule of actions, wherein the schedule of actionscomprises operations to be performed by the controller; and whereinusing the data further comprises: parsing operations from the schedule;and performing the operations to affect at least one of theconfiguration of the apparatus or the operation of the apparatus. 28.The apparatus of claim 23, wherein the message identifies the apparatusby a type and/or one or more of a serial number and a universal uniqueidentifier.
 29. The apparatus of claim 23, wherein the HTTP commandcontains Extensible Markup Language code.
 30. The server of claim 24,wherein: the information in the message comprises a type and/or one ormore of a serial number and a universal unique identifier; and theapparatus is identified based on the type and/or one or more of theserial number and the universal unique identifier.
 31. The server ofclaim 30, wherein the operations comprise: parsing the type and one ormore of the serial number and universal unique identifier from themessage prior to identifying the apparatus.
 32. The server of claim 24,wherein updated values of the operational parameters differ fromprevious values of the operational parameters.
 33. The server of claim24, wherein the reply comprises a schedule of actions that comprisesoperations to be performed by the controller.